Terms & Conditions

ZERØ2 website Terms and conditions

These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the website zerodois.com (“Website” or “Service”) from ZERØ2 brand, a trademark property of Coimbra-B Lda with the Portuguese VAT Number 514616857 (henceforth named ZERØ2), and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and ZERØ2 (“ZERØ2”, “we”, “us” or “our”). By accessing and using the Website and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Website and Services. You acknowledge that this Agreement is a contract between you and ZERØ2, even though it is electronic and is not physically signed by you, and it governs your use of the Website and Services.

Our products are handmade. They don’t exist until you order them, they will be customised by you, made for you. We will help you as better as we can to make sure you made a good choice and to avoid any mistake. We will provide high resolution samples of the fabrics, so you can seem them pretty well and be sure when selecting the color and texture of your products, although colours may differ from monitor to monitor you might use. At request, we can also send you samples, please mail us to costumer@zerodois.com
We reserve de right to change products, sizes, materials and prices without prior notice. Every change we will made will be displayed on our website, either by text or image. You will always see the most accurate possible product image to the one you will receive in your destination.

All our products are manufactured when you place your order, so it means that when you order them, you are actually creating them.

Items are shipped in the moment they are ready, usually it takes 3 weeks to have them done and ready to ship, so you can count on having them in 4-5 weeks after your order is placed. When your order is shipped, we will email you a shipping confirmation with a tracking number too.

ZERØ2 it is responsible if the shipment is lost or the product damaged during transportation. If the shipment is damaged or lost when returning it on your own initiative, you are responsible for its loss or damage. We recommend packing returned products in the original container/box or similar and advise you to insure the shipment. (!) If you receive a damaged product you must contact us at costumer@zerodois.com and immediately report the damage. We will help you on the next steps to be taken. You must also keep the outer box as a part of the investigation for the cause of the damage. For all kinds of damages, to the outer box and/or the content of the box, you should immediately take digital pictures of the damaged outer box and/or the content.

Please contact our customer service at costumer@zerodois.com if you have any problems such as damages or, in any way, incorrect orders. If parcel arrive in bad condition and products inside are missing or damaged you need to make a complaint to the delivering company, immediately. We will need photos sent to us in order to handle your complaint. If returning any product, after agreed with our customer service representative, use the original package, include a description of the damage.

We are a happy brand. In 18 years of existence, ZERØ2 had one complain and zero returns, however, if something went wrong and you are not 100% satisfied with the products you receive at home, you can return them within 14 days of the delivery date and we will refund you by 75% of the paid price, shipping costs deducted.

Please note that we will have costs associated to the return of your product made with a specific fabric that we don’t know if we will sell in the future.

Please contact customer service for detailed instructions regarding any returns at costumer@zerodois.com.

Prices displayed on this website apply at the time of order, and includes Portuguese VAT (23%). The total price includes the price for the products and possibly shipping fees. The total price will become visible at the checkout-page as soon as you have chosen your country of destination.

ZERØ2 offers you to pay with credit cards (VISA and MasterCard), Bank transfer, PayPal and Apple Pay.

You shall pay all fees or charges in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.

If, in our judgment, your purchase constitutes a high-risk transaction, we will require you to provide us with a copy of your valid government-issued photo identification, and possibly a copy of a recent bank statement for the credit or debit card used for the purchase. We reserve the right to change products and product pricing at any time. We also reserve the right to refuse any order you place with us. These restrictions may include orders placed by or under the same customer, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.


Privacy Policy

Privacy Policy

This privacy policy sets out how ZERØ2 uses and protects any information that you give ZERØ2 when you use this website. ZERØ2 is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. ZERØ2 may change this policy by updating this page. You should check this page to ensure that you are happy with our privacy policy.

Occasionally there may be information on the Website that contains typographical errors, inaccuracies or omissions that may relate to pricing, availability, promotions and offers. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Website or Services is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information on the Website including, without limitation, pricing information, except as required by law. No specified update or refresh date applied on the Website should be taken to indicate that all information on the Website or Services has been modified or updated.

Although the Website and Services may link to other resources (such as websites, mobile applications, etc.), we are not, directly or indirectly, implying any approval, association, sponsorship, endorsement, or affiliation with any linked resource, unless specifically stated herein. Some of the links on the Website may be “affiliate links”.

We do not assume any responsibility or liability for the actions, products, services, and content of any other third parties. You should carefully review the legal statements and other conditions of use of any resource which you access through a link on the Website and Services. Your linking to any other off-site resources is at your own risk.

In addition to other terms as set forth in the Agreement, you are prohibited from using the Website and Services or Content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Website and Services, third party products and services, or the Internet; (h) to spam, phish, pharm, pretext, spider, crawl, or scrape; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Website and Services, third party products and services, or the Internet. We reserve the right to terminate your use of the Website and Services for violating any of the prohibited uses.

“Intellectual Property Rights” means all present and future rights conferred by statute, common law or equity in or in relation to any copyright and related rights, trademarks, designs, patents, inventions, goodwill and the right to sue for passing off, rights to inventions, rights to use, and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, rights to claim priority from, such rights and all similar or equivalent rights or forms of protection and any other results of intellectual activity which subsist or will subsist now or in the future in any part of the world. This Agreement does not transfer to you any intellectual property owned by ZERØ2 or third parties, and all rights, titles, and interests in and to such property will remain (as between the parties) solely with ZERØ2.

All trademarks, service marks, graphics and logos used in connection with the Website and Services, are trademarks or registered trademarks of ZERØ2 or its licensors. Other trademarks, service marks, graphics and logos used in connection with the Website and Services may be the trademarks of other third parties. Your use of the Website and Services grants you no right or license to reproduce or otherwise use any of ZERØ2 or third party trademarks.

You agree that such Service is provided on an “as is” and “as available” basis and that your use of the Website and Services is solely at your own risk. We expressly disclaim all warranties of any kind, whether express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement. We make no warranty that the Services will meet your requirements, or that the Service will be uninterrupted, timely, secure, or error-free; nor do we make any warranty as to the results that may be obtained from the use of the Service or as to the accuracy or reliability of any information obtained through the Service or that defects in the Service will be corrected. You understand and agree that any material and/or data downloaded or otherwise obtained through the use of Service is done at your own discretion and risk and that you will be solely responsible for any damage or loss of data that results from the download of such material and/or data. We make no warranty regarding any goods or services purchased or obtained through the Service or any transactions entered into through the Service unless stated otherwise. No advice or information, whether oral or written, obtained by you from us or through the Service shall create any warranty not expressly made herein.

The formation, interpretation, and performance of this Agreement and any disputes arising out of it shall be governed by the substantive and procedural laws of Portugal without regard to its rules on conflicts or choice of law and, to the extent applicable, the laws of Portugal. The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be the courts located in Portugal, and you hereby submit to the personal jurisdiction of such courts. You hereby waive any right to a jury trial in any proceeding arising out of or related to this Agreement. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.

We reserve the right to modify this Agreement or its terms relating to the Website and Services at any time, effective upon posting of an updated version of this Agreement on the Website. When we do, we will revise the updated date at the bottom of this page. Continued use of the Website and Services after any such changes shall constitute your consent to such changes.

You acknowledge that you have read this Agreement and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Agreement. If you do not agree to abide by the terms of this Agreement, you are not authorized to access or use the Website and Services.

If you would like to contact us to understand more about this Agreement or wish to contact us concerning any matter relating to it, you may send an email to info@zerodois.com.

 

This document was last updated on May 13, 2021


we

We believe in ideas and quality craft

ZERØ2 began with an idea whose simplicity disguises the elegance of its design: a cube of foam could transform into a sofa by taking a piece away from it. The challenging spirit behind Open shaped the start of a new way of thinking and materialize in our brand. All of the built-to-last ZERØ2 pieces is designed with a unique idea at its foundation.

We only use the highest quality materials and expert, local production. We will not sacrifice quality by mass-producing cheaper products in places where the rights of workers are not valued. All ZERØ2 sofas are made by hand in Portugal, with expert attention to detail, high-quality foams made in Portugal, and high-quality fabrics and leather sourced in Europe.

The best materials combined with our perfected manual craftsmanship generate pieces of remarkable durability, built to last for generations.

Heart-crafted manufacturing in Portugal

Only the best materials are found in ZERØ2 sofas, from the finest woods that form the structures to the high-end advanced foams, fabrics and leather coverings. Each strong, resistant piece is made entirely with high quality materials from Europe and Portuguese handcrafted production expertise.

Our proprietary modular designs offer the flexibility to form and re-form the piece to fit any space. Each sofa is built in parts and assembled in its final destination by the handling team, and can be increased in size at any point in the future.

Our manufacturing process and methods are constantly refined to increase quality and durability. Each piece comes with a 10 year warranty, though we have never had a complaint in all our years of production.

Bone to skin quality

The creative quality of a ZERØ2 is apparent just by looking at it, but the finer details and unique comfort can only be felt when you take a seat. Each is made of solid wood and high-quality foams wrapped in your choice of KVADRAT fabrics and ELMO leathers from our expansive collection.

   


SHOP

Hello!We are creatives

This is just a freestyle creative layout to show the power and end-less solutions you can accomplish with Uncode Theme.

Awesome & skilledDesigners

SomeNews

Inspired by clouds

Last year I wrote about why booking too far in advance can be dangerous for your business, and this concept of margin so eloquently captures what I had…

Calm over the horizon

Many years ago, I worked for my parents who own a video production company. Because it is a family business, you inevitably end up wearing many hats and being…

Make it clean and simple

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun…

12

Awards

78

Portfolio Projects

22

Happy Clients


HOME Ori

Hello!We are creatives

This is just a freestyle creative layout to show the power and end-less solutions you can accomplish with Uncode Theme.

Awesome & skilledDesigners

SomeNews

Inspired by clouds

Last year I wrote about why booking too far in advance can be dangerous for your business, and this concept of margin so eloquently captures what I had…

Calm over the horizon

Many years ago, I worked for my parents who own a video production company. Because it is a family business, you inevitably end up wearing many hats and being…

Make it clean and simple

Just the other day I happened to wake up early. That is unusual for an engineering student. After a long time I could witness the sunrise. I could feel the sun…

12

Awards

78

Portfolio Projects

22

Happy Clients